The calls going to voicemail now
They get answered, triaged, and logged instead. You decide what counts as an emergency and what that triggers, whether that is a text to your phone or a booking on tomorrow's schedule.
Call Coverage
The phone rings at nine at night. Somebody picks up.It does not have to be you.
Nights, weekends, lunch, and the middle of a job. Calls answered, common questions handled, urgent work flagged the way you tell us to flag it, and the whole conversation written down so it is on your desk in the morning instead of in somebody's memory.
The hours you cannot cover
What gets answered, in which language, and where it lands.
English and Spanish
A Spanish-speaking customer gets a Spanish-speaking system. Nick is fluent after a decade living back and forth in Spain, so this is designed in from the start rather than translated on afterward.
Written down, not remembered
Every call comes back as a record: who called, what they needed, what was said, what was promised. It files itself where your jobs already live.
Frequently Asked Questions
Will my customers know they are talking to a system?
You approve every word it says before it goes live. Most owners choose to have it be upfront about what it is and clear about exactly when a person will call back, because that is what holds up when the customer tells the story later.
What about the calls I do want to take myself?
You set the rules. Some shops route everything after six, some route only the second and third simultaneous call, some want only the emergencies to reach their own phone at all.
Do I keep my phone number?
Yes. The number stays yours and the accounts stay in your name. Nothing here requires you to move your number to us.
Stop losing the nine o'clock call to whoever answered first
Tell us which hours currently go unanswered and what you would want said when they do not. That conversation is most of the build.